Meaningful projects
Work on infrastructure that teams and customers rely on every day.
Join an experienced team delivering network, cloud, data centre and IT support projects across the UK and Europe.
View open rolesWe value clear thinking, dependable delivery and engineers who care about the quality of every handover.
Work on infrastructure that teams and customers rely on every day.
Own your work with support from experienced technical colleagues.
Build experience across technologies, environments and client sectors.
Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
Handle IMAC (Install, Move, Add, Change) and break/fix tasks for end-user devices
Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
Administer approved software installations, updates, and security patching in coordination with IT policies
Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
Offer VIP support and act as the primary onsite contact during critical escalations or outages
Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
Assist with Active Directory tasks, basic user account management, and smart hands support
Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference
Follow ITIL practices for incident, problem, and service request management in corporate environments
Provide on-site network support services in Kundl, Austria
Troubleshoot and resolve network connectivity issues
Support and maintain LAN/WAN infrastructure, switches, and routers
Coordinate with vendors and internal teams on network-related tasks and escalations
Perform routine network maintenance and monitoring
Document incidents, resolutions, and network configurations
Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
Handle IMAC (Install, Move, Add, Change) and break/fix tasks for end-user devices
Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
Administer approved software installations, updates, and security patching in coordination with IT policies
Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
Offer VIP support and act as the primary onsite contact during critical escalations or outages
Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
Assist with Active Directory tasks, basic user account management, and smart hands support
Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference
Follow ITIL practices for incident, problem, and service request management in corporate environments
Field Service Engineer
Location: Holýšov, Czech Republic
Engagement Type: Freelance
Duration: 1 year, with potential for continuation
Start Date: ASAP
Job Description
Provide Install, Move, Add, Change (IMAC), Break-Fix, and end-user support activities as required
Support Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices
Perform data collection and preservation activities related to migrations and/or eDiscovery
Stage, build, and image systems using the standard client image (eCore)
Provide Smart Hands and Feet support across teams on demand
Rack and stack support for commissioning/decommissioning infrastructure devices
Provide physical access for vendors to site/communication rooms (IDF/MDF/MMR) and Data Center/Server room
Manage Power Shut Down maintenance activities, including shutting down network devices and servers in the Data Center
Manage printers and usage monitoring, coordinating with vendors to ensure print service continuity
Coordinate cable patching with vendors or perform it on demand
Ensure basic network connectivity (LAN), Wi-Fi access, Video Tandberg, printer, and voice services are available on-site
Install and configure hardware and software components to ensure usability for end users
Manage IT asset lifecycle for the location/region, including collection coordination with vendors, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Support overall manufacturing/lab IT systems and devices, including scanners, printers, tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
Tell us where you add the most value and what kind of technical work you are looking for.